FAQ’s

Frequently Asked Questions (FAQs)

Welcome to our FAQ page for Umrah Package Tours. Below, you will find detailed answers to the most common questions regarding our services. We hope this information assists you in planning your spiritual journey. If you require further clarification, please do not hesitate to contact our customer support team.

General Information

Q1. What is an Umrah Package Tour?

An Umrah Package Tour is a comprehensive travel solution designed to facilitate your journey for performing Umrah. Our packages typically include visa processing, accommodations, ground transportation, guided services, and other essential travel arrangements, ensuring a seamless and spiritually fulfilling experience.


Q2. What does your Umrah package include?

Our packages are tailored to meet the needs of a diverse range of travellers. While specific inclusions may vary by package, most of our offerings include:

  • Airfare: Round-trip flights (where applicable)
  • Visa Processing: Assistance with obtaining the required Umrah visa
  • Accommodations: Hotel stays in Madinah and Makkah with daily breakfast
  • Ground Transportation: Transfers between airports, hotels, and Umrah sites
  • Guided Services: On-ground assistance and support during your Umrah rituals
  • Additional Services: Pre-departure briefings, orientation sessions, and 24/7 customer support
    For a detailed itinerary and list of inclusions, please refer to the specific package description on our website.

Booking and Payment

Q3. How do I book an Umrah package?

Booking with us is simple and secure. Select your desired package on our website, complete the online booking form with your personal and travel details, and follow the payment instructions. A confirmation email with your booking details will be sent to you upon successful payment.

Q4. What payment methods are accepted?

We accept various payment methods including credit/debit cards, bank transfers, and other online payment options. For more details, please review our Payment Policy on the website.

Q5. Is a deposit required to secure my booking?

Yes, in some cases a deposit is required to secure your booking. The specific deposit amount, along with the payment schedule, will be provided during the booking process and in your booking confirmation.

Visa and Documentation

Q6. Do I need a visa to perform Umrah?

Yes, a valid Umrah visa is required. Our packages include visa processing support, and we will guide you through the necessary documentation to ensure a smooth application process.

Q7. What documents are required for the Umrah visa?

Typically, you will need:

  • A valid passport (with at least six months’ validity)
  • Passport-sized photographs
  • A completed visa application form
  • Proof of accommodations and flight bookings (provided as part of our package)
    For a comprehensive list of required documents, please visit our Visa Documentation page.

Travel and Accommodations

Q8. What type of accommodations can I expect?

Our packages include comfortable accommodations in hotels located in close proximity to the holy sites in Makkah and Madinah. The specific hotel details, room types, and amenities are provided within each package description.

Q9. What room configurations are offered?

Most of our packages include shared room configurations, such as quad rooms. While standard room configurations are part of the package, you may have the option to customize your room preference after the package purchase. Please contact our support team for further information regarding available options.

Cancellation and Refunds

Q10. What is your cancellation policy?

Our cancellation policy is designed to be clear and fair. Should you need to cancel your booking, please refer to our Cancellation Policy page for details on cancellation fees, deadlines, and refund eligibility. We recommend reviewing the policy carefully before finalizing your booking.

Customer Support

Q11. How can I contact customer support?

Our dedicated customer support team is available 24/7 to assist you with any inquiries or concerns. You can reach us via:

  • Phone: 0475402554
  • Email: info@umrahpackage.com.au
  • Live Chat: Available on our website
    For additional contact options, please visit our Contact Us page.

Q12. What if I have further questions?

If your question is not addressed here, please feel free to contact our customer support team. We are committed to ensuring that your Umrah journey is as smooth and rewarding as possible.

Thank you for considering our services. We look forward to helping you embark on a spiritually transformative journey.