Terms of Use

1. Use of the Website

1.1 You must be at least 18 years old to use our services. If you are booking on behalf of a minor, you confirm that you have full authority to do so.

1.2 You agree to use the Website for lawful purposes only and in compliance with all applicable laws and regulations.

1.3 You may not misuse the Website for fraudulent or illegal activities, including but not limited to misrepresenting identity, using false information, or engaging in unauthorised transactions.

2. Bookings & Payments

2.1 All Umrah package bookings are subject to availability and confirmation.

2.2 Prices displayed on the Website are subject to change without prior notice.

2.3 Payment must be made in full or as per the agreed instalment plan before the issuance of travel documents.

2.4 We do not guarantee any visa approvals, as they are subject to the policies of the Saudi Arabian authorities.

2.5 Cancellations and refunds are subject to our Cancellation & Refund Policy.

3. User Responsibilities

3.1 You must provide accurate, complete, and up-to-date information during booking.

3.2 You are responsible for ensuring your passport validity (minimum six months), visa approvals, and compliance with all travel regulations.

3.3 Any additional costs due to airline changes, hotel modifications, or visa rejections will be borne by the traveler.

4. Cancellation & Refund Policy

4.1 Cancellation requests must be submitted in writing to our customer support team.

4.2 Refunds are processed in accordance with the refund policies of airlines, hotels, and service providers, and are subject to administrative fees.

4.3 No refunds will be issued for partially used services or last-minute cancellations.

5. Liability & Disclaimers

5.1 We act as a travel service provider and do not own or control the airlines, hotels, or visa processing services.

5.2 We shall not be liable for any delays, cancellations, changes in itinerary, visa rejections, loss of baggage, or any unforeseen circumstances.

5.3 You acknowledge that travel involves inherent risks, and we are not responsible for accidents, injuries, or losses incurred during travel.

5.4 Any force majeure events (natural disasters, government restrictions, pandemics, etc.) affecting travel services are beyond our control, and we shall not be held responsible.

6. Intellectual Property

6.1 All content, logos, and trademarks on the Website are the property of [Your Website Name] and may not be used without permission.

6.2 You may not reproduce, distribute, or modify any Website content without prior written consent.

7. Privacy Policy

7.1 We respect your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.

7.2 By using our Website, you consent to our data collection and usage policies as outlined in the Privacy Policy.

8. Changes to Terms of Use

8.1 We reserve the right to modify or update these Terms at any time without prior notice.

8.2 Your continued use of the Website constitutes acceptance of the revised Terms.

9. Governing Law & Dispute Resolution

9.1 These Terms are governed by the laws of Australia.

9.2 Any disputes shall be resolved through negotiation, mediation, or arbitration, and in the absence of a resolution, through the competent courts of Australia.

10. Contact Us

For any questions or concerns regarding these Terms, please contact us at:
📧 Email: info@umrahpackage.com.au
📞 Phone: +61475402554
🌍 Website: www.umrahpackage.com.au

By using the Umrah Package, you acknowledge that you have read, understood, and agreed to these Terms of Use. We look forward to serving you on your blessed Umrah journey!